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News & Events

Kextil and Tokyo Electron Present Case Studay at TSIA

October 24, 2013

Tokyo Electron and Kextil jointly presented the results of a recent pilot at TSIA's TSW Service Transformations, the largest service industry conference. The presentation highlighted the success of the Kextil solution in:

  • eliminating 100% of documentation time for field service events
  • improving the distribution of information between the field and HQ
  • improving the first time fix metric
  • increasing customer satisfaction

The presentation was very well received with attendees from leading companies from many industries including semiconductor, healthcare, IT infrastructure, and industrial.

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