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No, Kextil solutions are designed to integrate with existing fields service automation software and hardware. The solution can be locally based or hosted. Our goal is to help you derive even greater return on your IT investment.
No, it will speed them up. 1) The solution will save time for all exception processing. 2) Work order documentation will happen simultaneously to the tech’s observations. 3) The solution has “speak ahead” functionality so a prompt from the system is not required.
No, experience suggests that workers become accustomed to using speech very quickly and like the natural way it is integrated into their workflow.
Very well. The underlying speech recognition software has been rigorously tested in high and variable noise environments including defense industry situations.
The system can always be turned off if the tech perceives that there are issues. Also not that the technician will be speaking in a normal talking voice audible only at close range.
The system is trained by the individual users to recognize their voice. Accents and languages are therefore not an issue.