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Industries

Focus on Customer Satisfaction and Revenue Growth

Kextil’s experience covers a large number of different industries. We built this experience by bringing on team members with incredible field service expertise and countless hours shadowing techs in the field and listening to management’s concern. The result is an easy to deploy platform that improves your key operational and financial metrics including first time fix, time to service, parts expense, and workforce utilization. Let Kextil automate your continuous improvement process.

Medical

industries-medical.jpgIn the medical industry your field service organization goes far beyond insuring that clinical or diagnostic equipment is functioning properly. You are saving lives, providing comfort to patients, and confidence to doctors, nurses, and other hospital staff.

Compliance with best practices is at the heart of the medical equipment manufacturer’s ability to achieve both mission and profitability goals. Compliance can be the difference between passing and failing a regulatory audit, securing the next equipment order, and helping your customers treat patients.

Kextil’s SuperVisor™ software is the first solution designed exclusively to drive compliance with best practices while your field technician has his hands on the equipment. No more missed steps, real time feedback on testing results, questions about the procedure immediately answered.

Combine SuperVisor™ with vAdmin™ to eliminate the time required to capture service report information and dramatically increase the depth of information needed to drive the population of your knowledge base.

Let Kextil help make every technician equal to your best technician.

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Semiconductor

industries-semiconductor.jpgThe pace of field service activity in semiconductor and other advanced manufacturing situations can be intense. The cost of equipment downtime is so high that your customers demand both fast and accurate response.

Too often the quality and safety of work can be compromised because of difficult access to information during the service work.  Shift to shift communication, undocumented service events, and tribal knowledge make the job even more difficult.

Kextil has been designed to manage the complexity and pace of field service in the semiconductor and advanced manufacturing industries. Our vAdmin solution insures easy and complete real time documentation of service events so your knowledge base stays up to date and shift to shift communication problems are eliminated. Our SuperVisor solution makes sure key enterprise information is used at the exact moment during the service event where it can be most helpful.

Let Kextil help make every technician equal to your best technician.

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boeing_747_8_manufacture_974126.jpgAerospace


 Aerospace manufacturing is characterized by an extremely fast pace and high regulatory oversight. These two issues come together and clash during the many stages of quality inspection. Too often inspection resources are in short supply and as a result throughput suffers. The Kextil inspection application lets the worker capture inspection observations and manufacturing variances in real time, shaving hours and hours off the inspection process. Kextil will insure 100% quality by prompting or alerting the inspector to insure that every inspection point is addressed. Finally, the inspectors observations can be reported out in a variety of formats including graphically to meet regulatory reporting requirements. 

As inspection information is collected in real-time, it can be distributed in real-time through the organization to insure that variances are addressed without delay. Only Kextil can move information at the highest speed from the inspector through quality to the completed fix.

Let Kextil help maximize your factory's throughput.

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Utilities

industries-utilities.jpgSafety and response time are constant challenges for utilities. This is true particularly in emergency response situations. Trying to retrieve information from screen based systems is very difficult particularly in rainy and snowy conditions with dirty, bulky safety gloves. Because of this the laptop is often left in the truck as it is just too difficult to use during service.

Kextil’s SuperVisor function enables faster information flow to the lineman about pole status, fault finders, and other critical repair information. The better the information flow, the faster the restoration. Kextil also can automate the safety checklist to make absolute certain that the lineman understand the work environment and everybody stays safe.

Kextil’s vAdmin function lets the lineman/serviceman capture CUs in real time. This increase in accuracy helps create cost certainty for your field organization and eliminates one of the lineman’s biggest complaints as no one likes to document work.

Let Kextil help make every technician equal to your best technician.

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Information Technology (IT)

industries-information-tech.jpgProviding field support to global IT customers has a unique set of challenges. There are often large scale field change orders that require thousands of staff and 3rd party contractors to quickly get up to speed quickly. Kextil’s SuperVisor ramps up field engineers quickly to help your staff improve delivery consistency while minimizing training costs.

During day-to-day service delivery the high level of customer customization and networked equipment from different vendors makes creating global best practices a difficult task. Kextil’s vAdmin solution enables real time collection of detailed workflow and configuration information without interrupting the field engineer’s job. This information can be shared in real time with tier 2 support speeding problem resolution and building the knowledge base.

Let Kextil help make every technician equal to your best technician.

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Building Services

industries-building-service.jpgPrice based competition from 3rd party services companies often pushes assets under contract below 50%. Differentiation is hard. You know that a big asset within your service organization is the knowledge that sits with the best field techs. The challenge is understanding what makes that field tech the best and getting that information into the workforce around the globe.

Kextil automates that process. Our vAdmin solution lets techs easily capture workflow without taking any time during the job so you can see what separates the best of your field staff. Once a new best practice is created, Kextil’s SuperVisor solution lets you easily deliver it to the rest of the field organization exactly when you want to change behavior.

Let Kextil help make every technician equal to your best technician.

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Energy

industries-energy.jpgChallenging physical working conditions and a critical emphasis on regulatory compliance make field services in the energy industry extremely challenging to manage. At the same time field staff is often under high pressure to get the equipment up and running. While your organization likely spends a tremendous amount of time and money developing robust knowledge bases, this critical information source often goes unused in the field as there just isn’t an easy way for the technician to get at the information.

Kexti’s SuperVisor solution solves that challenge. Our speech based interface, designed for noisy environments, plugs the field into complex troubleshooting and procedural information while keeping their hands and eyes focused on the job. At the same time Kextil’s vAdmin solution enables real time, complete, and accurate documentation to satisfy your regulatory requirements.

Let Kextil help make every technician equal to your best technician.

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Industrial

industries-industrial.jpgKextil is busy at work testing the next generation of machine interfaces in industrial settings. An industrial workers hands and eyes are often their most valuable tools. Experienced observation of industrial processes often makes the difference between a plant running at optimum efficiency and one that is losing money.

Kexti’s next generation interfaces puts the factory floor worker in direct and constant contact with production equipment. The worker can be notified via speech directly in their ear of critical operational metrics that may need to be adjusted. The worker can then use speech to gather additional information or make the necessary changes. No more long walks to control panels, no more delayed response to alarms. Real time information flow and real time response to maximize the productivity of your operation.

Let Kextil help make every technician equal to your best technician.

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