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vAdmin™

Recover 2 weeks per Field Tech Every Year

The vAdmin module eliminates the mundane tasks that most techs hate, manual documentation.  Kextil’s voice platform eliminates the manual documentation process. Less documentation and administration time equals more time available for revenue generating, service time.

Benefits

  • Employee satisfcation
  • More value add service and customer relationship time
  • Improve data timeliness
  • Gather previously unavailable data
  • Increased data accuracy
  • Develop customer facing metrics
  • Integrate to existing databases

All tech activity is automatically captured, recorded, time stamped, and indexed allowing field techs to focus their efforts on advanced training and more service calls.  vAdmin improves call detail capture, on-time reporting, the qulity of knowledge base and easily gathers significantly more information than the manual approach.  The Kextil voice interface integrates to and  improves existing tools and resources like dispatch, CRM, ERP, and mobility.  vAdmin leads directly to increased time for techs to do what they have trained for and enjoy doing the most.

Recover 3 weeks per year per tech.  Listen to our webinar on how to use 3 weeks per year per rep!

 

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